Player Wellbeing

Responsible Gaming at Bed Pro –
Enjoy Betting, Stay in Control

Betting is meant to be enjoyable — a bit of excitement with the cricket, a poker session with friends, a spin on the slots for fun. At Bed Pro, we want it to stay that way. This page gives you every tool, resource and piece of information you need to keep it that way for good.

18+ Platform Only Tools in Every Account 24/7 Support Available

Gambling can become harmful if it moves beyond entertainment. If you or someone you know is struggling, the tools and guidance on this page are here to help — right now, for free.

What Responsible Gaming Actually Means at Bed Pro

Responsible gaming is one of those phrases that gets used a lot in the online betting industry — sometimes sincerely, sometimes just as a legal checkbox. At Bed Pro, we want to be clear about what it actually means in practice on our platform.

Responsible gaming means that Bed Pro is built, and continues to be operated, in a way that actively supports players in maintaining healthy, sustainable relationships with betting. That goes further than just displaying a "bet responsibly" banner. It means building deposit limit tools that actually work. It means self-exclusion that kicks in immediately when you request it. It means a support team trained to recognise the signs of problem gambling and respond with care rather than a script. It means never making responsible gaming features difficult to find or use.

Most people who use Bed Pro bet recreationally — they enjoy the thrill of following a cricket match with a stake on it, or the strategy element of a poker game, and they do so within their means. Our tools are there to make sure that stays the case. But we also know that for a small number of players, gambling can start to cause real problems. Those players deserve a platform that takes that seriously, and at Bed Pro, we do.

Everything on this page — from the self-assessment quiz to the account control tools — is free, confidential and available to any Bed Pro player at any time. No judgment, no barriers, no fine print. If betting is starting to feel less like fun and more like a problem, this is the right place to start addressing it.

Your Responsible Gaming Tools at Bed Pro

Six built-in controls available in every Bed Pro account — no extra registration, no waiting period to activate.

Deposit Limits

Set a cap on how much you deposit per day, per week or per month. Once set, the limit takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. Reducing a limit happens instantly.

Session Time Limits

Set a maximum session length — 30, 60 or 90 minutes, or a custom duration. When your session reaches the limit, you are automatically logged out. Re-logging in requires a deliberate action, giving you a natural pause point.

Reality Check Reminders

Receive on-screen notifications at intervals you choose during a session. The reminder shows how long you've been playing and how much you've wagered, giving you a moment to consciously decide whether to continue or stop.

Loss Limits

Set a maximum amount you're willing to lose over a defined period. Once the limit is reached, your account is automatically restricted from placing further bets until the period resets. Useful for players who want a hard financial ceiling.

Cooling-Off Period

Take a break from Bed Pro without fully closing your account. Cooling-off periods range from 24 hours to 6 weeks. During a cooling-off period, you cannot log in, place bets or receive marketing communications from Bed Pro.

Self-Exclusion

Permanently or temporarily block yourself from accessing Bed Pro. Options range from 6 months to permanent closure. Self-exclusion takes effect within minutes of the request and all marketing stops immediately.

All tools are accessible from the Responsible Gaming section of your account settings. They are free, immediate and do not require speaking to a member of staff.

How to Activate Controls on Your Bed Pro Account

Setting up your responsible gaming tools takes less than two minutes. Here's exactly how to do it.

Log in to your Bed Pro account

Use the Login button at the top of any page. If you've forgotten your password, use the reset link on the login page and a reset link will be sent to your registered mobile number or email.

Go to Account Settings

Click your username or profile icon in the top right corner of the screen. From the dropdown, select "Account Settings." On mobile, this is accessible via the menu icon.

Select Responsible Gaming

Look for the "Responsible Gaming" tab within account settings. All available tools — deposit limits, session timers, loss limits, cooling-off and self-exclusion — are listed here in one place.

Set your preferred limit or tool

Select the control you want to activate, enter your preferred values and confirm. Decreasing a limit or activating a cooling-off or self-exclusion takes effect immediately. Increasing a limit requires a 24-hour waiting period.

Contact support if you need help

If you'd prefer to set up any tool via a staff member rather than doing it yourself, the Bed Pro support team is available 24/7 via live chat. They will never question your reasons for requesting any responsible gaming control.

Progress Awareness – Know Where You Stand

These example meters show what your responsible gaming dashboard looks like in your Bed Pro account.

Weekly Deposit Limit Used 0%

Example: Rs 2,000 of Rs 5,000 weekly limit

Session Time Today 0%

Example: 38 minutes of 90-minute session limit

Weekly Loss Limit Used 0%

Example: Rs 800 of Rs 2,000 weekly loss limit

Tip for Pakistani players: Start with a weekly deposit limit that reflects what you'd genuinely be comfortable spending on entertainment — the same way you'd budget for going out or streaming subscriptions. Treat it as a fixed entertainment budget, not a target to hit.

Limits protect you, not just from big losses

The real value of deposit and loss limits isn't stopping catastrophic events — it's preventing the slow drift where small regular overruns add up to something significant over time. Set limits while you're clear-headed and let them do the work.

Signs That Betting May Be Becoming a Problem

Recognising early warning signs is the first step. Here are the patterns worth paying attention to — in yourself or someone close to you.

Betting Beyond Your Budget

Regularly spending more than you planned, dipping into money set aside for bills, food or other essentials.

Chasing Losses

Placing larger bets to try to recover money already lost — especially when this happens repeatedly after a losing session.

Betting Affecting Sleep or Daily Life

Thinking about betting when you should be focused on work, family or rest. Staying up late to bet when you need to be up early.

Hiding Your Betting Activity

Feeling the need to conceal how much you've bet or lost from family members, friends or your partner.

Feeling Anxious or Irritable

Experiencing stress, anxiety or irritability specifically related to betting outcomes, account balance or the inability to place a bet.

Borrowing Money to Bet

Taking loans, borrowing from friends or family or using credit to fund betting rather than using only discretionary income you can afford to lose.

One or two of these signs doesn't automatically mean you have a problem — but if several feel familiar, it's worth using the self-assessment below and considering whether to activate some of the account controls above.

Quick Self-Assessment – Is Your Betting Healthy?

Answer these eight questions honestly. No data is stored or sent anywhere — this runs entirely in your browser.

1. Have you ever bet more money than you intended to in a single session?

2. Have you ever chased losses by placing bigger bets to try to win back money?

3. Have you ever kept your betting activity or losses hidden from someone close to you?

4. Have you used money meant for essentials (bills, groceries, rent) to bet?

5. Do you find yourself thinking about betting frequently when you're not placing bets?

6. Has betting caused conflict or stress in any of your personal relationships?

7. Have you ever borrowed money specifically to fund betting activity?

8. Have you tried to cut back or stop betting and found it difficult?

Your answers suggest low-risk betting habits.
Most of your answers were "No", which suggests your relationship with betting is currently healthy. Continue using Bed Pro's deposit and session limit tools to keep it that way. Review this assessment again in a few months or any time you feel your habits may be shifting.

Your answers suggest some risk factors worth addressing.
Several of your answers indicate patterns associated with problem gambling. Please consider using the deposit limits, cooling-off period or self-exclusion tools in your Bed Pro account settings. You can also speak confidentially to the Bed Pro support team via live chat at any time. The sooner you act, the easier it is to bring things back into balance.

Bed Pro's Commitment to Pakistani Players' Wellbeing

There's a particular context to responsible gaming in Pakistan that's worth acknowledging directly. Online betting is still a relatively new and growing activity for many Pakistani players. Many people are accessing these products through mobile apps for the first time, and the speed and accessibility of mobile platforms — combined with the excitement of live cricket matches — can make it genuinely easy to get carried away without realising it.

Bed Pro was built for the Pakistani market and that includes taking seriously the responsibility that comes with making betting as easy as a tap on your phone. We've designed our responsible gaming programme with that context in mind. The tools aren't just checkbox features — they're actively promoted to new and existing players and they're built to be genuinely effective rather than technically present but practically useless.

When our team monitors account activity and identifies patterns that suggest a player may be struggling — dramatically increasing stakes after consecutive losses, unusually long continuous sessions, rapid cycling of deposits and withdrawals — the responsible gaming process is triggered. A real human being from our support team will reach out personally. Not with a form letter, but with a direct, private conversation offering support and making the player aware of the tools available to them.

We also recognise that family members or friends sometimes notice problematic gambling behaviour before the person themselves does. If you are concerned about someone you know who uses Bed Pro, please contact our support team and we will handle the matter sensitively and confidentially, in line with our privacy obligations.

You are more than your account balance

Bed Pro cares about the people behind the accounts. If you reach out to us about a responsible gaming concern, you will be treated with respect and without judgment — regardless of the circumstances. That's a commitment, not a slogan.

Responsible Gaming – Common Questions

Direct answers to what Pakistani players most often ask about our responsible gaming tools and policies.

Decreasing a deposit limit takes effect immediately at Bed Pro. Increasing a limit, however, requires a mandatory 24-hour cooling-off period before the higher limit becomes active. This deliberate friction is intentional — it gives you time to reflect on whether the increase is something you genuinely want, rather than a decision made impulsively after a losing session.

When you self-exclude, your Bed Pro account is locked and you cannot log in, place bets, deposit or access any games. All marketing communications are stopped immediately. Your account balance is preserved and will be paid out once the self-exclusion period ends and, if applicable, once KYC is completed. Self-exclusion takes effect within minutes of the request — it does not require speaking to a staff member, though you can do so if you prefer.

Yes. A cooling-off period at Bed Pro is a temporary account break — typically between 24 hours and 6 weeks — after which your account automatically reactivates and you can log in again. Self-exclusion is a stronger measure: the minimum period is 6 months, and reactivation requires a formal request to the support team and is subject to a reflection period. If you are genuinely concerned about your gambling, self-exclusion provides a more robust barrier than a cooling-off period.

Yes. If you are concerned about a family member or someone close to you, please contact the Bed Pro support team via live chat or at support@bedpro.click. We will handle your concern sensitively and in line with our privacy obligations. While we cannot share account details of another person, we can take appropriate steps to review their account activity and, where warranted, reach out to them directly about the responsible gaming support available.

Setting deposit limits or taking a cooling-off period does not cause active bonuses to expire any faster than their stated terms. Bonuses that have not been claimed yet are simply unavailable during a cooling-off or self-exclusion period and cannot be claimed retroactively after one ends. Bed Pro will never make responsible gaming tools conditional on forfeiting promotional benefits — these tools are always free to use without financial penalty.

Bed Pro verifies age during the KYC process, which requires a valid CNIC (Pakistan National Identity Card) or other government-issued identity document. Players must be 18 or older. If we identify that a minor has accessed the platform, the account is immediately closed and any balance is retained pending investigation. We take under-age access extremely seriously and apply additional checks to accounts showing patterns inconsistent with adult use.

Responsible Gaming at Bed Pro –Enjoy Betting, Stay in Control